REFUND AND CANCELLATION POLICY

Refunds

PagarGuru is not liable to process any refund in any scenario. You will be required to make payment of subscription fees for the use of the application.

Customers are also advised to generate the invoices right after the purchase of the subscription. Customers can also request a GST claim or changes in the invoice (stating a valid reason for the change) by dropping an email to [email protected] within a maximum of one month from the purchase date.

Customers are also advised to generate the invoices right after the purchase of the subscription. Customers can also request a GST claim or changes in the invoice (stating a valid reason for the change) by dropping an email to [email protected] within a maximum of one month from the purchase date.

Cancellation

UPI and Net Banking Transactions cannot be canceled after initiating the transaction. If the User has entered the wrong account number/VPA ID, then the Company is not a liable party in the transaction.

All UPI transactions are real-time and if there is any delay in the end of the transaction then the User can check with the support team of PagarGuru at [email protected] after a 30-minute cool period.

Debit Card/Credit Card

If the User has any issues related to transactions linked with a Debit/Credit card, then the User must report the same Via mail [email protected]

The Company will respond and try to resolve the issue in the given escalation matrix as per the Company’s internal processes and policies.

All refunds will be processed by following the validation of the transaction on a case-to-case basis in the given legal framework.

The escalation matrix remains the same for the Refunds/Cancellations for all the transactions.

Biometric Devices

PagarGuru will not be responsible for damage and/or delay due to unforeseen circumstances during the transit of biometric devices.

If the User has any manufacturing defects/ issues related to biometric devices, they must report the same to the manufacturer of the devices directly. PagarGuru is not liable for these defects.

No refund will be provided on the purchase of any biometric device under any circumstance.

The Company will respond and try to resolve the issue in the given escalation matrix as per the Company’s internal processes and policies.

All refunds will be processed by following the validation of the transaction on case-to-case basis in the given legal framework.